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Still the same prompt-even though the new profile should be using a different PST!Īt this point, I knew something wasn’t right. The next logical step is to create a new Outlook profile, but that didn’t work either. I checked for Office updates by pulling up Microsoft Word, but there were no updates. Maybe something is stuck? Still the same prompt.

I ran the repair again, on the same PST, and still the prompt showed up when I opened Outlook!Īs far as Outlook troubleshooting goes, the next step is always to open Outlook in Safe-Mode. I ran the repair, and restarted Outlook, and received the same prompt again. I always figured I was immune to this issue, since I keep my data file sizes low, everything I own is Solid State, and I keep my Outlook configuration simple. …But Bad Outlook Hygiene Wasn’t the Cause This TimeĪbout a week ago I was surprised when I received the prompt to repair my own PST file. Combine these bad habits with slow 5400RPM hard drives and the CPUs of yesteryear and the result was monthly or weekly PST file corruption, and a lot of time spent repairing PST files. They also had a propensity to force-close Outlook any time it was running slowly.

My worst offender was a customer with a 50 GB PST file, who simply refused to delete any email and who would regularly manually move huge folders of mail into separate PST files. Anyone who knows Outlook is very familiar with the ScanPST utility and the reality that OST/PST files can become corrupted under the right conditions: imminent drive failure, when the PST file is too large, or if changes to the PST file were incomplete.

However, I was recently stumped by a PST-file repair prompt issue I’d never seen before. I’ve been working with Outlook since the mid-2000s, so I’ve seen plenty of crazy things.